1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada. Any shipments outside of Canada are not available at this time.
3. Delivery Time
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5-7 business days of the date of your order. Business days means Monday to Friday, excluding holidays.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
We offer a flat rate shipping charge of $6.95 (CAD) on all orders.
6. Damaged Items in Transport
If any product is damaged, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com.